Shipping

This Shipping Policy applies to all electric bicycle (“eBike”) and accessory purchases made online and in-store within the United States.

By placing an order, the customer agrees to this policy, as well as our Return Policy and Payment Method Policy.

Order Processing

Orders are processed after payment authorization and verification in accordance with our Payment Methods & Billing Policy.
Processing times may vary based on product availability, order volume, verification requirements, and business days.
Orders placed on weekends or holidays are processed on the next business day.

Shipping Availability

We currently ship to U.S. addresses only, including the contiguous United States.
Shipping to Alaska, Hawaii, or U.S. territories may be limited or unavailable for certain eBike models due to carrier restrictions.

Availability may change without notice.

Shipping Methods & Carriers

Shipping methods and carriers are selected at our discretion unless otherwise stated.
eBikes are shipped via freight or specialized carriers due to size, weight, and battery regulations.
Accessories and smaller items may ship separately using standard parcel carriers.

Multiple shipments may occur for a single order.

Estimated Delivery Times

Estimated delivery timelines are provided for reference only and are not guaranteed.
Transit times may be affected by:
- Carrier delays
- Weather conditions
- Supply chain disruptions
- Regulatory or safety inspections

We are not responsible for delays outside of our control.

Shipping Costs

Shipping fees are calculated at checkout or disclosed at the point of sale.
Shipping, handling, delivery, and assembly fees are non-refundable, except where required by law.
Additional fees may apply for special delivery requests, remote locations, or access limitations.

Risk of Loss & Title

For online purchases, risk of loss transfers to the customer upon delivery to the shipping address provided.
For in-store pickup purchases, risk of loss transfers to the customer upon pickup.

Customers are responsible for ensuring accurate delivery information.

Delivery Requirements

A valid delivery address is required.
Signature confirmation may be required at our discretion.
Failed delivery attempts due to incorrect information or unavailability may result in additional fees or order cancellation.

In-Store Pickup

In-store pickup availability varies by location.
Orders must be picked up within the timeframe communicated at purchase.
Unclaimed orders may be canceled or restocked, subject to applicable fees.

Shipping Damage or Defective Items

For online orders:

Customers must inspect shipments immediately upon delivery.
Any damage or defects must be reported within forty-eight (48) hours of delivery, in accordance with our Return & Refund Policy.
Photo or video documentation of the product and packaging is required.

Failure to report issues within this timeframe may result in denial of claims.

Refused or Undeliverable Shipments

Refused or undeliverable shipments may be treated as returns and subject to:
- Return shipping costs
- Restocking fees
Original shipping charges remain non-refundable.

Refer to the Return & Refund Policy for return eligibility.

Assembly & Setup

eBikes may arrive partially assembled.
Customers are responsible for proper final assembly, inspection, and setup unless professional assembly is purchased.
Improper assembly may void warranty coverage.

International Shipping

We do not offer international shipping at this time.

Policy Cross-References

This Shipping & Delivery Policy should be read in conjunction with:

Return & Refund Policy (returns, eligibility, damage claims)
Payment Methods & Billing Policy (payment authorization, refunds, chargebacks)
Manufacturer Warranty documentation

State & Federal Compliance

This policy does not limit consumer rights that cannot be waived under applicable U.S. federal or state law. Where required by law, state-specific rules shall apply.