Privacy Policy

Effective Date: December 1, 2025

Welcome to Sloth Events, LLC, doing business as The eBikeShop and Epic Happy Adventures (“we,” “us,” or “our”). We are committed to protecting the privacy and security of our users.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our e-bike platform, website, and related user interactions. By accessing or using our services, you consent to the practices described in this policy.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

Contact Details: Name, email address, phone number, and postal address
Account Information: User ID, password, purchase history, and warranty details
Payment Information: Credit or debit card details (processed securely through third-party payment providers; we do not store full payment information)

Non-Personal Information

We may also collect non-personal or automatically collected information, including:

Usage Data: How you interact with our services, such as pages viewed, search queries, and time spent on pages
Device Information: Device type, operating system, browser type, unique device identifiers, and mobile network information
Location Information: With your consent, we may collect precise or approximate location data for features such as route suggestions or e-bike tracking

2. How We Use Your Information

We use the information we collect for purposes including:

Service Provision: To process orders, authenticate users, manage accounts, provide customer support, and deliver our services
Communication: To send service-related notices, updates, security alerts, and support messages
Service Improvement: To analyze usage trends and improve functionality, performance, and user experience
Legal & Security Purposes: To comply with legal obligations, prevent fraud, enforce our policies, and protect our rights and property

3. Sharing of Information

We may share your information in the following circumstances:

Third-Party Service Providers: With vendors who perform services on our behalf, such as payment processing, shipping, analytics, or customer support. These providers are contractually obligated to protect your information
Legal Requirements: When required by law, court order, or governmental request, or to protect the rights, property, or safety of our business, users, or others
Business Transfers: In connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy, where personal information may be transferred as part of the transaction

4. Your Rights

Depending on your location and applicable law, you may have the right to:

Access, Update, or Delete your personal information
Request Data Portability by receiving a copy of your personal data in a commonly used format
Opt Out of Marketing Communications by following unsubscribe instructions or contacting us directly

Requests may be subject to identity verification and legal limitations.

5. Security

We use industry-standard administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. When no longer required, data is securely deleted or anonymized.

7. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected without verified parental consent, we will take steps to delete it promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of our services after changes indicates acceptance of the updated policy.