Eligibility for Return:
- You have 30 days from the date of receipt to return your e-bike for a full refund or exchange, provided the e-bike is in the same condition as when you received it. This means the e-bike must:
- Have less than fifteen (15) miles on the odometer.
- Be free from any signs of wear, damage, or use beyond initial testing.
- Include all original packaging, manuals, accessories (charger, keys, etc.), and hardware.
Initiating a Return:
- Contact customer service within the 30-day period to initiate a return. You can email or call to request a Return Merchandise Authorization (RMA) number. Providing photos of the e-bike might be required to verify the condition.
Return Shipping:
- You are responsible for the cost of return shipping unless the e-bike was defective or damaged upon arrival. We can provide a pre-paid return shipping label for defective items.
Refund Process:
- Upon receiving the returned e-bike, our team will inspect it:
- If the e-bike meets our return conditions, a full refund will be processed to the original method of payment within 14 days of receipt.
- If the e-bike shows signs of use beyond the allowed amount or damage, a restocking fee might apply. This fee varies but typically ranges from 10% to 25% of the original purchase price.
- Refunds for items paid with cash or check might be issued via check if the original payment method is not available.
Exceptions:
- Special Sales: Items purchased during sales like Black Friday might not be eligible for return, or have modified return conditions.
- Non-Returnable Items: Custom or personalized orders, batteries, and some accessories might not be returnable or subject to different terms.
Exchanges:
- If you wish to exchange your e-bike, the same conditions apply as for returns. However, restocking fees might be applicable even for exchanges.
Damaged or Defective Products:
- If your e-bike arrives damaged or defective, notify us immediately. We will arrange for a free return or repair, and no restocking fee will be applied. Documentation like photos will be required to process these claims.
Final Notes:
- Keep all original packaging and materials for the 30-day period to ensure eligibility for a free return.
- Misuse, modifications, or improper assembly that void the warranty might also void your return eligibility.
- For international customers, return policies might vary due to shipping regulations.
This policy is designed to ensure customer satisfaction while maintaining fairness for both the buyer and the seller. Please refer to our full terms and conditions for more detailed information or contact us with any questions regarding this policy.